I cut my teeth in retail as a teenager. In my twenties and early thirties I moved into high end retail, it was here that I learned in order for me to love my job and take it seriously, I needed to really love my customers. This meant listening to what they need from me and truly honoring that.
To this day, this thought process has served me well and I want to share with you what I have learned because of it.
I learned early on that there are two things your customers want and need from you: to be heard and have their problem solved.
And you don't always need to do both to create a customer for life.